Customer charter

We want you to feel informed and comfortable at every stage, from your first question to the handover of your system.

Clear advice, without pressure

We take time to understand your home, energy use and priorities. We explain your options and give you space to ask questions before deciding.

A written proposal you can understand

Your quotation identifies the equipment, installation scope and total price. We explain estimated performance and the assumptions behind it, along with payment terms, cancellation rights and warranty information.

Respect for your home

We agree access arrangements, explain the planned work and keep you informed of material changes. Our teams work safely, protect the work area and remove installation waste within the agreed scope.

Support at handover

We explain how to use your system, provide the applicable documentation and show you how to contact us for help.

Fair treatment if something goes wrong

We listen, investigate and agree the next steps. Our complaints procedure explains how to raise a concern and find independent support where appropriate.

Your part in a smooth installation

Please tell us about property restrictions, known defects and any access or communication needs. Review your documents, provide agreed access and contact us promptly if your circumstances change.

Call 0333 880 9359 or email solar@lovetosaveenergy.com. You can also write to Love to Save Energy Limited, Unit 8 Alvis Works, Common Lane Industrial Estate, Kenilworth, CV8 2EL.

Read TrustMark’s homeowner information for independent guidance.