CUSTOMER INFORMATION
Accessibility
Using our website and reporting access barriers
Updated 9 October 2026
Using this website
We aim to make the website usable by as many people as possible. The pages include a skip-to-content link, labelled enquiry fields, descriptive headings, text alternatives for informative images and visible keyboard focus styles. FAQs use buttons or native expandable sections. Layouts adapt to smaller screens, and reduced-motion preferences disable smooth scrolling.
Assessment status
We use WCAG 2.2 AA as a reference for improvements. A complete independent accessibility audit and manual assistive-technology testing have not yet been carried out, so we do not claim verified WCAG conformance. Source checks have covered form labels, heading structure, image alternatives and internal links; these do not replace testing with users and assistive technology.
Documents and external services
Some linked PDFs and certificate images may not offer the same accessibility as the HTML pages. Enquiry submission and confirmation are handled by Jotform, whose interface is outside our direct control. Contact us if a document or form presents a barrier, so we can discuss another way to provide the information or receive your enquiry.
Report a problem or request another format
Tell us which page or document you were using, what prevented you from completing the task, and what format or adjustment would help. Share your browser or assistive technology details if you are comfortable doing so; do not send sensitive personal information.
Email solar@lovetosaveenergy.com, call 0333 880 9359, or write to Love to Save Energy Limited, Unit 8 Alvis Works, Common Lane Industrial Estate, Kenilworth, CV8 2EL.
We will review the issue and discuss a practical alternative or improvement with you.
